We Would Love to Hear From You

Get in Touch

Our skincare specialists are ready to help you craft the perfect daily ritual for luminous, age-defying skin.

Email Us

support@elixir.jp
Response within 24 hours

Call Us

0120-770-933
Mon – Fri, 9am – 6pm JST

Visit Us

3-7-12 Kita-Aoyama, Minato-ku
Tokyo 107-0061
By appointment only

Send a Message

We Listen to Every Skin Story

Whether you have questions about your skin type, our formulas, or a recent order — our team of certified skincare specialists is here to guide you.

Business Hours

Monday to Friday: 9:00 AM – 6:00 PM JST
Saturday: 10:00 AM – 4:00 PM JST
Sunday: Closed

We respond to every message within 24 hours.

Thank you! Your message has been received. We will be in touch within 24 hours.

Common Questions

Frequently Asked

How do I know which Elixir products suit my skin?

Our team offers complimentary skin consultations via email or phone. Share your skin goals and current routine, and we will recommend a personalised Elixir regimen.

What is the typical delivery timeline?

Standard orders ship within 1 to 2 business days from our Tokyo warehouse. Express delivery is complimentary on orders over 10,000 yen. International orders typically arrive within 5 to 10 business days.

Can I return a product if I am not satisfied?

Yes — we offer a 30-day satisfaction guarantee. If you are not completely delighted, contact our team and we will arrange a hassle-free return or exchange.

Are Elixir products dermatologist tested?

All Elixir formulas undergo rigorous dermatological testing and are validated at our Tokyo collagen laboratory. They are free from parabens, artificial fragrances, and harsh sulfates.